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If you have any questions about Userbrain, please write us at sales@userbrain.net.

Customer support

Tester support

Meet the Userbrain Team

Andreas RiedmüllerAndreas Riedmüller
Stefan RösslerStefan Rössler
Mathias PlachoMathias Placho
Markus PirkerMarkus Pirker

Frequently asked questions

What is a user test?

A user test is a 5–20 minute screen recording including audio from one of our testers using your site on their own devices.

Our testers will follow the activities set by you while thinking out aloud. You’ll see where they struggle and hear what they think.

How many different tasks can I set?

We don’t limit the amount of tasks you can ask our testers to perform on your site. However, your set of tasks should be doable within 20 minutes.

What can I test?

If you can link to it, you can test it. Test an array of live websites, those under development, early prototypes or even competitor's sites.

Our testers use either their smartphones, desktops or tablet devices.

Can I invite my own participants?

Yes, you can test with your own panel of users on all monthly plans.

Who and where is your panel from?

Our testing panel is made of everyday people, from all around the world. You can target our testers based on their language, region, gender, age and device type.

How many user tests do I need?

We recommend testing in bunches of 5-8 participants per testing session. Repeat your user tests atleast every two weeks and start as early as possible in the process.

Which payment methods do you accept?

We accept all major credit cards, including VISA, Mastercard, American Express and more. Our payment provider Stripe is certified to the highest industry standards.


What is the 100% Satisfaction Guarantee?

If you’re not happy with one of the tests, we’ll send you a new one without any costs. No questions asked.

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