Userbrain

GDPR
(General Data Protection Regulation)

Last updated: May 17, 2018

By May 25th European Unions’s (EU) new regulation, the General Data Protection Regulation (GDPR) becomes enforceable. At Userbrain, we are hard at work ensuring that our own practices are GDPR-compliant.

Userbrain is committed to protecting the security and privacy of entrusted data as well as helping our customers comply with regulations such as the GDPR.

Here are measures Userbrain is committed to as one of your data processors:

  • Secure data transfer and storage outside the EU: Transfers of personal data outside the European Economic Area (EEA) are permitted as long as certain safeguards apply. Our customer Data Processing Agreement contains the EU Model Clauses, which are industry standard for data safety. This means that Userbrain agrees to protect any data originating from the EEA in line with European data protection standards.
  • All data is encrypted in transit.
  • In line with our current policies, Userbrain will promptly inform you of any incidents involving your users’ personal data.

Data Processing Agreement

We’re currently working on a Data Processing Agreement for Userbrain customers which will be available for download soon.

Status: In Progress

GDPR Compliant Privacy Notice

We’ve already updated our privacy policy, cookie policy and terms and conditions to cover all GDPR related topics.

Status: Done

Right to Access and Portability

You are now able to export all your account data into a machine readable format. Just contact us at support@userbrain.net.

Status: Done

Right to Erasure

You are now able to execute a GDPR-compliant delete, which will remove every trace of your account. Just contact us at support@userbrain.net.

Status: Done

Right to Rectify

You can already change any account related data like your email address on your account settings page. Until May, 25th, we’ll make sure that updating your contact information details is also reflected within third party systems.

Status: Ready until May, 25th

Data Breach and Data Security

To comply with GDPR we’ll have a notification system and emergency processes in place whenever there is a loss, alteration, unauthorized disclosure of or access to any personal data. In case of a data breach, we’ll promptly inform you of any incidents involving your personal data.

Status: Ready until May, 25th


If you have any questions about the GDPR or want to learn how Userbrain can help you be compliant, please contact support@userbrain.net